When to call the emergency line
Moray Locksmith offers an emergency service for three situations, and in each one you are treated as a priority:
- Locked out of your home, flat, holiday let or business premises.
- Locked in, for example when a uPVC door gearbox has failed in the locked position or a key has snapped on the inside.
- Unable to secure your property, because a lock, handle or window mechanism has failed or been damaged in a break-in.
Call 07879 265063 and speak to Colin himself, not a call centre. Explain where you are and what has happened, and he will give you an honest idea of when he can be with you. The old Moray Locksmith website quotes an average one-hour call-out to Elgin, Nairn, Lossiemouth and Buckie, and Forres is home base.
Non-destructive entry first
Most lockouts can be opened without damaging the door or lock. Colin carries specialist opening tools for nightlatches, mortice locks, euro cylinders and uPVC multipoint doors. Drilling is a last resort, not the starting point. If a lock does have to be destroyed, it is replaced on the spot from stock in the van, so you are never left with a door you can’t secure.
Proof of ID and ownership
For your protection, you will be asked for proof of ID and proof that you own or rent the property before entry is completed. A driving licence plus a utility bill, council tax letter or tenancy agreement inside the house is usually enough. A genuine locksmith will always ask; be wary of anyone who doesn’t.
No surprises on price
All prices are agreed before any work begins, and there are no hidden costs. If something changes once Colin is on site, for example a lock that can’t be saved, he explains why and agrees the new price with you before carrying on.
While you wait
- Stay somewhere safe and warm, especially on a winter night.
- Don’t try to force a window or kick a door. It’s usually more expensive to repair than a lockout.
- If a child, vulnerable person or pet is locked inside and in danger, call 999 first.
Read our full guide: Locked out of your house? What to do.
Frequently asked questions
How quickly can you get to me?
It depends on where you are and what Colin is already working on, so he will give you an honest time when you call. The average call-out to Elgin, Nairn, Lossiemouth and Buckie has been around one hour.
Will you damage my door?
Non-destructive entry is always tried first. Most domestic lockouts are opened without any damage to the door or frame.
Do I need to prove I live there?
Yes. You will be asked for proof of ID and ownership or tenancy before entry is completed. This protects you and your property.
Is it a 24-hour service?
Moray Locksmith is a one-man, local business rather than a national 24-hour call centre. Call 07879 265063 and Colin will tell you straight away whether he can help.